Brand your content

I love toast with butter and honey. I love it for breakfast and as a late night snack. As a result, I go through a lot of honey. Today at lunch (yes, I sometimes also have toast with butter and honey for lunch), I looked at the jar and realised that it was almost empty. The environmentalist in me sprang to action first, wondering if the small business owner who sold me the honey would be able to reuse the mason jar. And then my inner marketer got going: “Who sold me this honey? Why isn’t there a label on the jar? Where is their company name? Their logo? Their contact info? Bueller?”

Honey problems aside (because you know I have another bottle stashed away in a closet upstairs), your mom/dad/guardian had it right when you were a kid. Remember how they wrote your name on e-v-e-r-y-t-h-i-n-g? Maybe they even printed off those little labels and plastered your name on the inside of your shirts and pants. But the point is that everyone knew that your things belonged to you.

The same applies in business. Make sure that your company name, logo and contact info are on every item that gets exchanged between you and clients (potential and existing). This includes all invoices, envelopes, and hard copy deliverables.

Brand all of your content with logo and contact infoAnd it especially applies to all of the online content that you are creating and sharing on your website, blog and social media networks, such as whitepapers, online videos, photos and quotes. When it comes to social media, it’s all about sharing. So if people are going to spread around the content that you spent your precious time creating, it better have your name written all over it! Have a fun quote that you want to share? Use a free online photo tool such as PicMonkey to add your company’s logo and website address. Sharing a free whitepaper on your website? Put your company’s contact info on all of the pages and include a call-to-action at the end.

And selling honey at the local craft market? Slap a label on those yummy jars and tell me where I can get some more!

 

Why is it important to Google yourself

Why is it important to Google yourself

Everyone has a personal brand, which in my opinion is actually just a catchy buzzword for “reputation”. It’s displayed in the clothes you wear, the way you answer the phone, interact with friends and family, order your meal at a restaurant, and whether you shake someone’s hand or give them a kiss on each cheek. But your personal brand is also on display online, whether you’re aware of it or not.

Which leads me to the question, [blockquote]”When’s the last time you Googled yourself?”[/blockquote]

Last year? Never? Then think of this as your friendly reminder to head over to Google and have a quick peek at the results. Start by typing in your name, followed by your town or city. Sometimes, putting your name in quotation marks can help. Have a nickname? Or use both your maiden and married name? Try all of the combinations you can think of.

The first few pages of results will be the most relevant. I wouldn’t recommend going much past three pages, as you’ll just be inundated with irrelevant results. While you’re at it, click on “Images” at the top of your search results page to see what pictures show up for your search query.

As well, be aware that the results you’re seeing are highly skewed and are based on all of your previous searches. Two ways around this:

1. Open an incognito window in your browser and perform the search there
2. Go to adwords.google.com/d/AdPreview/ and change the location to suit your search

There. That wasn’t so bad. But now what?

Well, now that you know what’s hiding out there on the Wild, Wild Web about yourself, here’s some suggestions about how to proceed:

Reputation monitoring:
Make a quarterly reminder in your calendar to Google yourself. Also, set up a Google alert for your name and location; that way, you’ll receive an email alert if anything new is published about yourself online (https://www.google.ca/alerts).

Reputation management:
If there’s some content online that you really don’t like, there’s a few options:

  • Contact the author of the website or blog and ask them to remove the content. This might not work, but it never hurts to ask.
  • If the content is slanderous/libel and is hosted on a free site such as Blogger (Google) or WordPress, you can try contacting the company who owns the site. Since the author hasn’t paid for their own domain name, you might have some luck with this option.
  • Stop worrying about the negative things that you found about yourself online and take control of your Google footprint. Get to work filling the first few pages of search results with positive content. After all, most people don’t click past the first few pages of results.

How to take control of your Google footprint:
Even if you think you don’t have a Google footprint, it is out there. Whether you’re trying to mitigate unfavourable search results or just beef up your online presence, here are some suggestions:

  • Claim your vanity URL’s on Facebook and LinkedIn
  • Make a page on about.me with your info
  • Start a personal website and include an “About” page with your name and location
  • Write blog posts for your company’s website and include your name and location in the bio section
  • If you have a WordPress site, install the “WordPress SEO” plugin and make sure your name and location are in the page title and meta description for all applicable pages
  • Write guest blog posts for other websites and sign off with your info, as well as a link to the “About” page on your website
  • Comment on interesting articles that are related to your business and industry; often, these comments are indexed by search engines
  • Use your real name when signing up for accounts such as Pinterest, Instagram and Twitter
  • Sign up for Google+ and start posting; this is one of the best ways to take control of your search results!

Have any other suggestions? Please let me know in the comments!

Networking people word bubbleI’ve attended a lot of networking events. And for lots of different reasons, from wanting to meet new friends to hoping to sign new clients to being really interested in the guest speaker. But whatever your reasons for going, don’t forget that the overall purpose of a networking event is to network.

Did you just shiver? A chill went down your spine? Relax. Networking isn’t as scary as we’ve hyped it up to be. Dictionary.com defines networking as “forming business contacts through informal social meetings.” Hey. That doesn’t sound so bad. I mean, forming business contacts could be good for your professional life. And I bet you like social meetings. And wow, they’re even informal!

Okay, now that the scary stuff is out of the way, let’s talk about my top 10 list of things to stop doing at networking events:

1. Not going – Re-read the above definition. Networking isn’t scary, and it can actually be fun. So start responding to those event invitations you receive in your inbox.

2. Arriving late – Usually when you sign up for an event, you will receive an agenda and the first portion will say something like, “9:00 to 9:30 – registration and mingling.” Make sure you don’t skip this section of the event. Actually arriving at the given start time will give you a chance to sort out parking, find the meeting room, and pick up your nametag. Then you can take a deep breath and walk calmly into the room, scope out the situation, and have time to start chatting with all the other interesting people there. Besides, if you arrive late, you will have to take whatever chair is available during the presentation and your seatmates will spend the whole time glaring at you. This does not lead to very positive connections.

3. Forgetting to take your business cards – There’s really no excuse for this. After all, every single day is an opportunity to network with other people, so stash your cards everywhere you can think of – your wallet, purse, briefcase, gym bag, the glove compartment of your car.

4. Handing out your business cards to as many people as possible – This is not networking. This is actually the real-life version of spam email. By all means, don’t be stingy with your cards. But only hand them out to people with whom you actually have conversations.

5. Spending your entire time talking to only one person – You started talking with someone, found some common ground, and the conversation is going great. Actually, you could spend the entire day chatting with them! But please don’t. Instead, politely tell them that you’re having a great time talking with them, but you promised yourself you would try and meet three new people at today’s event. Get their card or their number and email, and tell them you’d like to meet up another time for a coffee or a walk so that you could continue the amazingly awesome conversation. And then get out there and meet another person and make another connection.

6. Surrounding yourself with people you already know – This isn’t how you network. It’s actually just plain rude, and there’s no need to form a big clique in the middle of the room. Take advantage of the event as an opportunity to meet new people. We can always use new friends, and we can certainly appreciate new business contacts.

7. Not having an elevator pitch ready – “So what do you do?” This is probably the most-asked question at networking events, and you should have a short 15-30 second summary ready to share. Keep it brief, but also make it interesting. For example, “I send e-newsletters for businesses and I work on their social media profiles” is true but boring. “I help business owners and CEO’s tell their companies’ stories online, using e-newsletters and social media” is also true, but much more engaging. Cathy Goddard of Lighthouse Visionary Solutions has posted about elevator pitches. And Melanie Anne Bitner of Brand-Her.com is the dynamite person who helped me find clarity when talking about my business.

8. Selling hard – Remember that definition I shared at the beginning of the post? Did it include the word ‘sell?’ Nope, I didn’t think so either. Networking events aren’t about trying to sign up as many new clients as possible. Rather, you should focus on connecting with others and expanding your network of contacts. Later, you can work on building a level of rapport with the people you’ve met, and share ways in which you and your business can help satisfy their needs.

9. Only talking business – No one said you had to ‘talk shop’, so skip the boring speech about what you do at work every day and instead, find meaningful ways to connect with other people. Talk about hobbies, interesting articles you read, or upcoming events in the community. If the conversation shifts back to work-related topics on its own, perfect. If not, don’t worry. You are making a connection, and you can always talk about your business at a later time.

10. Not following up – So you met interesting people, had meaningful conversations, and exchanged business cards. Great. Now it’s time to follow up! Send an email saying how much you enjoyed speaking with them, and that you’d like to stay in touch. Or that you’d like to set up a meeting, talk over the phone, or that you’ve attached that cool article you mentioned. Ideally, try to connect within twenty-four hours of the event, so that faces and conversations are still fresh in their memory.

There you have it, my guide to better networking events. Do you have any tips to share?


Chile wall[blockquote]Be AMAZING. Give people something to talk about. And then help them to share your story.[/blockquote]

Names are important. As parents, we agonize about this first crucial decision-making event – after all, you’re shaping the foundation of another human’s life. You pour over baby books, looking for hidden meanings, wondering if you should bestow courage or wisdom or gentleness…

So we all start life with a name that others have chosen for us. But then we age and grow and mature. And we realise that we have the power to shape our own destiny. Many of us grab hold of our name, moulding and shaping it to fit both our perception of ourselves, and also the perception that we would like to project to others. We use an abbreviated version, go by just initials, abandon out first names in favour of middle names or nicknames. And a few of us even go so far as to select a brand new name, legally embracing a new identity.

The same is true for our businesses. Some of us agonize over the initial name selection, polling our friends, family and clients. We look for hidden meaning in certain words and initials. Or perhaps we inherit the name, as part of a bigger organization.

And at a certain point, we all have a business name. And businesses go through an identity phase, just like people. We add taglines, drop words, change ‘and’ to an ampersand sign. A few of us will even change the name altogether.

But if we’re lucky, we will realise that we have the power to move past a name. If we work hard enough at being amazing, if we give others the opportunity to experience our amazingness and to share our story, then we stop letting names define us and start letting them represent all that is great about our business.

After all, what’s more important? That people remember that your business is called Bob and Son’s Hardware Store? Or that people remember that your store is the place where they can go for any product they could ever need, and also receive friendly, helpful customer service?

We spend lots of time and energy branding our business, choosing a stand-out logo, anything that will help keep our company’s name top-of-mind for our consumers and clients. But make sure you don’t let the name distract you from what is really important: Be amazing. Give people something to talk about. And then help them to share your story.

Brand

Your company probably has a great logo that took a lot of time and effort to come up with. But branding is so much more than just an amazing logo. It is the way that clients and customers perceive your company, each and every time an interaction occurs. It is the who, what, when, where, why and how as it pertains to your company’s internal and external communications.

Take a look at all of the interactions that potential clients and customers have with your company. Are they receiving a consistent image across all touch points?

 

 

Here are some common marketing pieces to assess in your brand consistency analysis:

  • Website
  • Company letterhead
  • Email signatures
  • Business cards
  • Social media profiles
  • Online and print ads
  • E-newsletter templates

Questions to ask yourself as you look at each piece of your marketing puzzle:

  • Is the correct logo being used? Is the size consistent?
  • Are the company colours being used? Are they overshadowed by any non-company colours?
  • Is the font type and size consistent?
  • If images are used, do they convey a similar look and feel?
  • Does marketing copy use the same “voice” throughout?

Once you have completed an analysis of the branding across your marketing pieces, the next step will be to create a branding document so that all future collateral is consistent.

LinkedIn icon

LinkedIn iconToo often, as I am browsing through LinkedIn to find new connections, I see people I know but I hesitate when it comes to adding them as contacts. Why? Because their LinkedIn profile is so lacking that I feel like adding them would be a waste of time.

If you have a LinkedIn profile, you should at least complete the following info:

  • A profile picture. I mean, does this picture actually make you want to connect with someone?LinkedIn profile default picture
  • Your full first and last name. I understand the desire for privacy but chances are there is already lots of information about you out there on the internet (related: have you done a Google search of your full name lately?). LinkedIn is a professional social media site, and if you are going to be on it, you should use your full name so that people know who they are connecting with.
  • A list of your work experience. Seeing a profile that just lists one current occupation looks empty and incomplete. Take some time to list other positions you have held over the years.
  • Check in occasionally to accept invitations to connect, and to browse and add other people who you may know. If you only have 10 connections, it doesn’t look like you’ve made much of an effort.

For bonus points, consider adding these extras to your LinkedIn profile:

  • Your city and province / state. There are some instances where you may want your profile to say only the province or state (such as a real estate agent who wants to serve a broad area) but the majority of the time, it will help you connect with others if you are specific with your geographic area.
  • Descriptions of past jobs. Add some information about positions you’ve held and, if applicable, add a link to the companies’ LinkedIn profiles.
  • A summary. This section is the first major portion of your LinkedIn profile that people see, and it gives you a chance to express yourself however you like. You can talk about your accomplishments, skills, clarify your business offerings – it’s up to you. And if you’re stuck, look up other people’s profiles on LinkedIn for some inspiration.

Are you on LinkedIn? I invite you to connect with me at http://www.linkedin.com/in/jenhames

Canyon - Crossing the Divide

Canyon - Crossing the Divide

Some companies find that the people who interact with their brand online are not actively consuming their products and services. And other companies are unsure of how to engage their paying customers online, in order to keep them informed and increase sales. So how do you bridge the gap?

For those companies looking to encourage their online followers to purchase their products and services, here are some suggestions:

  • Share information about new products and services on your online channels, so that your followers are the first to know
  • Provide a coupon that is exclusive to your online audience
  • Consider using a coupon service such as Groupon
  • Use all of the analytics tools available to examine your online audience – perhaps you are posting the wrong content at the wrong times, and missing the opportunity to motivate your followers to purchase

And here are some ideas for companies looking how to engage customers online:

  • Make a sign asking people to follow the company on Twitter, FB, FourSquare, etc. and place it in a visible spot, such as at the cash register, in the store-front window, or on the reception desk
  • Either speak to or send an email at the end of each completed transaction requesting customers and clients to review your product or service on Yelp, TripAdvisor, their blog (with a backlink), LinkedIn, or to submit a testimonial for publishing on your website. You could even offer a small discount for the first time a person submits a review
  • Make sure that your business cards, invoices and receipts all have your company’s online channels (such as website, email, Facebook page, Twitter account, etc.) and use a branded URL (www.facebook.com/jenuinemarketing rather than www.facebook.com/pages/jenuinemarketing.com/329314030428208)
  • When people give you their business card, enter the email address into your email database so that your new contacts will receive your next e-newsletter (just make sure that your e-newsletter disclaimer clearly states why they are receiving the email)

Do you have any other suggestions?